• How will my order be sent?
Most orders are sent via UPS. We do not ship to P.O. Boxes. If your shipping address is a P.O. Box, your order will not be sent. To check on the status of your order, feel free to call our Customer Service number: 1-800-959-2481.
• How long will it take to deliver my order?
It will normally take 2 to 3 weeks for delivery from the time we receive your order. Certain items maintain unique delivery times. To check on the status of your order, feel free to call Customer Service at 1-800-959-2481 or send an email to customerservice@davismerchandising.com.
• How do I change or cancel my order?
At this time orders cannot be changed or cancel through our web site. However, you may call the Customer Service number at 1-800-959-2481 or email customerservice@davismerchandising.com for assistance.
• How do I track my order?
Once you place your order you will receive an Order Confirmation Number via email. Within 24 to 48 hours after your order is placed, your order request will be sent to our warehouse for processing, your actual order number will be assigned at that time.
If you have any concerns, you may reference your Confirmation Number when calling our Customer Service Representatives at 1-800-959-2481 (M-F 8:00 AM to 5:00 PM PDT) or send an email to customerservice@davismerchandising.com.
• My order never arrived.
Please call Customer Service at 1-800-959-2481 or email customerservice@davismerchandising.com for help with your order.
• An item is missing from my shipment.
Please call Customer Service at 1-800-959-2481 or email customerservice@davismerchandising.com for help with your order. • How do I know if you received my order?
If you received an order confirmation number and email confirmation, your order has been received. But please feel free to call our Customer Service number: 1-800-959-2481 to verify your order status.
• When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
• How do I create an account?
1) Click the "My Account / Order Status" link at the top right side of our site.2) Enter your email address.3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
• How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. If you have already placed an order and would like to change your billing or shipping address or payment information for that order, please call 1-800-959-2481 (M-F 8:00 AM to 5:00 PM PDT) or send an email to customerservice@davismerchandising.com. Updated information will be applied to orders you place in the future, but will not affect orders already placed.
• How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
• I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
• How do I return my product?
Please contact customer service at 1-800-959-2481 (M-F 8:00 AM to 5:00 PM PDT) or send an email to customerservice@davismerchandising.com for more information on returning an item. Please include your order number in any correspondence. Thank you.
• I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
• What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
• When will my order ship?
Please see each individual item page for more information on the availability of each item.
• How do I get a coupon code?
Coupon codes are issued by LegendaryHeroes.com. These codes are used to provide special offers to our loyal fans and are issued periodically via email.
• My coupon code is not working? Why?
First make sure your code has not expired. If the item is already on sale, most coupon codes cannot be combined with sale items. Percentage discount coupons become invalid during short term, site wide sales events. You can rest assured your discount coupon will automatically reactivate when the sale is over so you can continue to enjoy the savings for the duration stated on the coupon. We guarantee that the discount associated with a promotional coupon will never be more than the discount during a sale. Any coupons for free items are still valid with the sale.
Still have questions? Email us at customerservice@davismerchandising.com.
Coupons may not be redeemed for cash, are only applicable to LegendaryHeroes.com products, and may require you meet minimum conditions in order for the discount to apply. Coupon codes must be used prior to purchase and cannot be applied to previous purchases. LegendaryHeroes.com reserves the right to cancel a coupon code or refuse to honor a coupon code at any time. Coupon code offers are only good for purchases via the LegendaryHeroes.com web site.
• How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code. Once you click Redeem, your discount will appear under your "Total."
• What is your Return Policy?
If you are not 100% satisfied with a product you ordered from Legendary Heroes, you may return it within 30 days from the date of delivery for a courteous and prompt exchange or refund, excluding any delivery charges.
DVD collections, single DVDs, CDs and CD-ROMs will only be accepted for return if they are unopened, unless they are defective. Special offers and discounts will be prorated.
To return your product, circle the item(s) returned on the invoice and indicate the reason for the return. All items must be returned with all original product packaging. Returns will not be accepted without original packaging. If you have received Bonus Gifts with your purchase, all bonus gifts must accompany your return in order to receive a full refund. Any Bonus Gifts not returned will be charged their retail value at the time of original purchase.
Contact our customer service department by calling our toll free number 1-800-959-2481 or emailing us at customerservice@davismerchandising.com to obtain a Return Authorization Number (RA). When shipping, your return the Return Authorization Number must be clearly written on the outside of the package or box to ensure accurate and timely processing. Your return will not be accepted without a Return Authorization Number. Please send your return in a traceable manner, Shipping Paid and Insured. Unfortunately, we cannot accept CODs. Delivery charges will be refunded only if we are responsible for the mistake or damage.
• What are your shipping charges?
CONTINENTAL U.S. SHIPPING: Shipping and handling charges on orders of $201 and over is 9% of the total merchandise price.
NON-CONTINENTAL U.S. SHIPPING: Orders to Alaska, Hawaii, Puerto Rico and U.S. Possessions are shipped via Airborne Express and require an additional $5.00 per address.
CANADIAN SHIPPING: Canadian orders are charged shipping and handling rates that are double domestic rates.
INTERNATIONAL SHIPPING: For international shipments, shipping and handling on orders of $201 or more is 20% of the total merchandise price.
*NOTE: These shipping rate apply if all items are shipped to one address. If we break up your order to ship to multiple addresses, the rates apply to each address.
We do not ship to P.O. Boxes. If you provide a P.O. Box for the shipping address, your order will be rejected.The shipping and/or handling amount that you receive during checkout at the time of placing your order and with your confirmation email is ONLY an estimation. This estimation may be modified during any step of order processing and fulfillment depending on various factors such as the actual weight, size, dimensions, etc. and destination of your package(s).The email you receive after placing your order is only a confirmation that your order has been received by our web store. Your order will be fulfilled if and when it is approved and verified at our warehouse.Certain items in our product line have a shipping surcharge due to oversize dimensions. These surcharges are shown in (parentheses) next to the price to the item.Certain items in our product line are only available to specific regions of the world.International customers are responsible for any duties and tariffs incurred shipping and handling.We have the capability to fulfill international orders to every country except Afghanistan, Burnei Darussalam, Indonesia, Iran, Iraq, Malaysia, Pakistan, Papua New Guinea, Saudi Arabia, Singapore and the United Arab Emirates. We do not ship to any country in the continent of Africa.Please note that items ordered together may not necessarily be shipped together. The shipping rates apply if all items are shipped to one address. If we break up your order to ship to multiple addresses, the appropriate rates apply for each destination address.
• Do you ship to my country?
We have the capability to fulfill international orders to every country except Afghanistan, Burnei Darussalam, Indonesia, Iran, Iraq, Malaysia, Pakistan, Papua New Guinea, Saudi Arabia, Singapore and the United Arab Emirates. We do not ship to any country in the continent of Africa.
• What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. All payments must be made in US Dollars.
• What are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you as long as your items are in stock.
CANADIAN SHIPPING: Canadian orders are charged shipping and handling rates that are double U.S. domestic rates. Click here for U.S. rates.
INTERNATIONAL SHIPPING: For international shipments, shipping and handling on orders of $201 or more is 20% of the total merchandise price.
• What is your return policy?
Click here for complete details regarding our return policy.
• Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
• Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
• Do I have to pay sales tax?
Sales tax is only charged to purchases shipped to the state of California. • I have a question on my charges.
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
• I need a copy of my receipt/invoice.
Click the "My Account" link at the top right hand side of our site to print invoices.
• When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
• When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
• What sizes of clothing are available?
Comfort and style are personal matters, so we have provided size ranges to allow for flexibility.
• How do I contact you?
Please click here for our company contact information.
